Returns Policy

Last updated: August 2026

We want you to be genuinely happy with your Nested gear. Here's exactly where we stand on returns and exchanges right now.

Underwear & Casual Essentials

For hygiene reasons, we're currently unable to accept returns or exchanges on worn or unsealed active underwear and casual essentials. This is standard practice across the underwear industry and helps us guarantee every pair you receive is genuinely new.

Order Cancellations

Changed your mind before your order has shipped? Contact us as soon as possible at hello@nestedbrand.com or via WhatsApp and we'll do our best to cancel or amend it before it leaves us.

Faulty Or Incorrect Items

If something arrives damaged, faulty, or isn't what you ordered, that's on us - get in touch within 14 days of delivery with a photo and your order number, and we'll sort a replacement or refund at no cost to you.

Apparel

Beanies and tees follow the same principle - unworn items with tags attached can be discussed on a case-by-case basis. Reach out and we'll see what we can do.

If you're an EU customer, this policy sits alongside your statutory consumer rights under EU distance-selling law, which aren't affected by anything on this page. If in doubt, just ask us.

Questions

Email hello@nestedbrand.com or message us on WhatsApp - we're a small team and we read everything ourselves.